New Cali Store Return Policy

At New Cali Store, your satisfaction is our number one concern. Our merchandise is designed to provide years of enjoyment. If for any reason you are not satisfied with your order, please contact us. We can arrange a replacement or provide instructions on returning your order for a refund.

 

To Replace Your Order

Please contact us with the order number and a description of the problem. Merchandise with defects or shipping damage will be reprinted and reshipped at no charge. Quality is very important to us, so we may ask you to return samples of defective merchandise for inspection. And if your order was damaged in transit, you may need to hold on to the damaged item for inspection by the shipping carrier.

If you are unhappy with the content of your order (for example, a problem with an image or text) we can provide product credits so you can fix the problem and place a new order. Please contact us to make the necessary arrangements.

 

To Get a Refund

We recommend contacting us prior to returning any merchandise, as we may be able to offer other options. Merchandise must be returned with a completed return form (please print out and complete the file attached below) to be eligible for a refund. The return form includes additional instructions, including the return address. We reserve the right to issue store credit for merchandise returned more than 60 days after it was received.

Shipping charges on the original order will be refunded if the entire order is returned, or if the return is necessary due to our error. We are unable to issue refunds for return shipping charges. Please allow two to four weeks once we receive your return for your refund to be processed.

 

To Contact Us

Email: star@newcaliforniastate.com

Phone: 1-877-828-2753